Terms and Conditions
which we will supply to you our goods (“Goods”) and services (“Services”). Please read these terms
carefully before ordering any Goods or Services from us. By ordering any of the Goods or Services,
you agree to be bound by these terms. You should retain a copy of these terms for future reference.
Firstly you must double check the part number listed is suitable for your vehicle, standard drive
shafts are not suitable for lowered vehicles, call our helpline for advice if you have lowered vehicle,
the mechanic or person(s) fitting must check against the part from the vehicle is exact match if
unsure can always contact us for advice vehicle manufactures often alter specification and parts
fitted throughout a production run or your vehicle may have been modified. So even if your vehicle
appears in this listing and the pdf link, there may still be an alternative part to what may be fitted to
your vehicle. If a part dont fit for any reason please contact us we may have the part you require. if in
doubt please contact our help line or email us we do not cover any labour costs.
INFORMATION ABOUT US
1. The Goods and Services are provided by J&R Trading (UK) Limited ("we/us/our").
2. We are registered in England and Wales and have our registered office and main trading address at Unit 14, ElmdonTrading Estate, Birmingham, B37 7HE
3. Our company number is 5893139 and our VATregistration is 944 818002.
YOUR STATUS
4. By placing an order with us, you warrant that: you are legally capable of entering into binding contracts;
5. you are a Consumer, you are at least 18 years old;
6. The information you provide to us during the process of placing an order for Goods and/or Services is accurate, complete
and not misleading.
APPLICATION
7. These terms and conditions apply to all sales of Goods and/or Services provided by us to you.
8. If you are purchasing Goods and/or Services via our website, no contract for the supply of Goods and/or Services
(“Contract”) will come into existence until we dispatch the Goods, send you an email confirming that your Goods have
been dispatched or start performing the Services (whichever is the earlier).
9. If you purchase Goods and/or Services by any means other than via our website, the Contract will not come into
existence until either your order (however given) is accepted by the earliest of our written acknowledgement of order,
delivery of the Goods or performance of the Services.
10. Each order for Goods and/or Services by you to us will be deemed to be an offer by you to purchase Goods and/or
Services subject to these terms. Each order placed by you to us for Goods and/or Services and accepted by us will
constitute a separate contract.
11. You must ensure that the terms of your order and any applicable specification are complete and accurate.
12. These terms will be incorporated in the Contract to the exclusion of all other terms and conditions. They supersede all
prior dealings, negotiations, representations or agreements between us in respect of the subject-matter of the Contract
whether written or oral.
13. No variation or amendment of this Contract will be valid unless in writing and signed by you and our authorised
representative.
GOODS AND SERVICES
14. All brochures, specifications, drawings, catalogues, particulars, shapes, descriptions and illustrations, application
guides and information, price lists and other advertising matter are intended only to present a general idea of the Goods
and Services described in them.
15. We reserve the right to deliver Goods of a modified design provided that any difference does not make the Goods
unsuitable for any purpose you have made known to us.
16. The Goods will conform in all material respects to any sample provided to and accepted by us. The Goods and Services
will conform in all material respects with any specification provided to and accepted by us. We reserve the right to amend
any design or specification without prior notification provided that it does not adversely affect the performance of the
Goods and Services.
17. We retain all copyright and title to all documentation relating to Goods delivered to you by us. This documentation may
only be used for the purposes intended in the Contract and not for any other purpose without our permission. It must be
returned on demand.
18. Technical specifications are approximations unless specifically stated otherwise.
19. You will not remove, alter, deface, obfuscate or tamper with any of the trade marks, names or numbers affixed to or
marked on the Goods nor allow anyone else to do so.
20. If the Goods are manufactured in accordance with any design or specification provided or made by you, you will
compensate us in full on demand for all claims, expenses and liabilities of any nature in connection with them, including
any claim, whether actual or alleged, that the design or specification infringes the rights of any third party.
21. We prohibit the audio or video recording of on-site professional or technical Services, or training and consultancy without
the prior written consent.
CONSUMER RIGHTS
22. To cancel a Contract, you must inform us in writing. You must also return the Goods to us immediately, in the same
condition in which you received them, and at your own cost and risk. You have a legal obligation to take reasonable care
of the Goods while they are in your possession. If you fail to comply with this obligation, we may have a right of action
against you for compensation.
23. You may cancel an order for Services by calling the telephone number of the supplying branch notified to you, within 14
days of the date of purchase, unless the Services begin sooner, in which case your right to terminate ends upon the date
when performance of the Services starts.
24. Nothing in this clause affects your statutory rights.
PRICES
25. The prices of the Goods and Services will be as quoted in our marketing literature from time to time except in cases of
obvious error. The prices may be altered at any time without notification to take into account any increase in our costs
(including but not limited to the cost of materials, labour, transport or other overheads, any tax, duty or variation in
exchange rates).
26. The prices that you pay for the Goods and Services will be those ruling (in the case of Goods) at the date of dispatch of the
Goods or (in the case of Services) our confirmation of the start date of the Services. This clause will not apply to orders
placed by you which have been acknowledged in writing by us in which case the prices quoted on the acknowledgement
will apply.
27. We list prices as both inclusive and exclusive of VAT. All prices are exclusive of any other sales tax or duty that may be
applicable which will be payable in addition to the price unless otherwise stated.
28. Unless otherwise specified, if you are a Business Customer, prices quoted include delivery to destinations in the United
Kingdom and we will select the mode of transport. The entire cost of any other mode of transport which you may specify
will be borne by you, as will delivery to locations outside of the United Kingdom. If you are a Consumer, the delivery costs
will be quoted at the time you place your order for Goods.
29. In case of small orders we will be entitled to make a minimum order charge or to add a surcharge for delivery, details of
which will be provided to you at the time of order acknowledgement.
30. No allowance will be credited for Goods collected from our premises by you rather than delivered by us.
31. You acknowledge that we stock a large number of Goods and list a large number of Services. It is always possible that,
despite our best efforts, some prices may be incorrectly listed. We are under no obligation to provide Goods or Services
to you at an incorrect, lower price, even after we have acknowledged your order or dispatched the Goods or started
performance of the Services, if the pricing error is obvious and unmistakable and could have reasonably been
recognised by you as mis-pricing.
PAYMENT
32. If you hold a credit account with us, payment of invoices will be made in full to us without deductions or set-off in
accordance with the payment terms notified by us to you. You guarantee your creditworthiness in placing an order. If after
confirmation of the order by us, doubts arise as to your creditworthiness, then all payments will become due immediately
unless adequate security can be offered by you.
33. Where you do not hold a credit account with us, payment of invoices will be made in full to us without deductions or set-off
in cash/guaranteed cheque/credit or debit card when order is placed or on delivery.
34. We reserve the right to charge a credit card surcharge if you elect to pay us by credit card.
35. Payments by credit or debit card will be accepted where the card holder is present in person at our premises or where the
card in question has been verified on our website or by telephone order.
36. Without prejudice to any other rights that we may have (including the right to suspend any further deliveries or
installation), if you fail to pay the invoice price by the due date we may charge you interest on any overdue amount from
the date of which payment was due to that on which it is made (whether before or after judgment) on a daily basis in
accordance with the Late Payment of Commercial Debts (Interest) Act 1998 and reimburse to us all costs and expenses
(including legal costs) incurred in the collection of any overdue amount.
37. In the event of a cheque not being cleared by our bank and being represented or returned to the drawer, we may charge a
fee of £25 for each cheque so returned to cover bank charges and administration costs.
DELIVERY
38. The Goods are delivered to you when we make them available to you at a delivery point agreed by us.
39. Time of delivery will not be of the essence and any delivery date is an estimate only. We will use all reasonable endeavors
to avoid late deliveries. You will have the right to cancel any order without liability to us if delivery is more than 30 days
late.
40. The quantity of any consignment of Goods as recorded by us upon dispatch from our place of business will be conclusive
evidence of the quantity received by you on delivery unless you can provide conclusive evidence proving the contrary.
41. We will not be liable for any non-delivery of Goods (even if caused by our negligence) unless written notice is given to us
within 10 days of the date when the Goods would in the ordinary course of events have been received.
42. Our liability for non-delivery of the Goods will be limited to, at our discretion, replacing the Goods within a reasonable
time, issuing a credit note at the pro rata Contract rate against any invoice raised for such Goods or a refund of the
purchase price paid.
43. Any claim that any Goods have been delivered damaged or do not materially comply with their description will be notified
by you to us and (where appropriate, to the carrier) within 7 days of their delivery.
44. If you fail to take delivery of the Goods or accept performance of the Services or any part thereof at the time agreed for
delivery then we will be entitled to cancel or suspend such delivery and all other outstanding deliveries and to charge you
for the loss suffered.
STORAGE
45. If you fail to take delivery of the Goods when they are ready for delivery we may, at our option, either store them ourselves
or have them stored by third parties on such terms as we may in our own discretion think fit. In any event the cost of
storage will be borne by you.
RISK AND TITLE
46. Risk in the Goods passes when they are delivered to you.
47. You will insure the Goods against theft or any damage howsoever caused until their price has been paid in full.
48. For the purpose of the Sale of Goods Act 1979 we will transfer only such title or rights in respect of the Goods as we have
and if the Goods are purchased from a third party will transfer only such title or rights as that party had and has transferred
to us.
49. Passing of title in the Goods will remain with us and will not pass to you until the amount due under the invoice for them or
any other outstanding invoice from us to you (including interest and costs) has been paid in full.
50. We may maintain an action for the price of any Goods notwithstanding that title in them has not passed to you.
51. Until ownership of the Goods has passed to you, you must:
52. hold the Goods on a fiduciary basis as our bailee;
53. store the Goods (at no cost to us) separately from all other products belonging to you or any third party in such a way that
they remain readily identifiable as our property;
54. not destroy, deface or obscure any identifying mark or packaging on or relating to the Goods;
55. maintain the Goods in satisfactory condition and keep them insured on our behalf for their full price against all risks to our
reasonable satisfaction. On request you will produce the policy of insurance to us; and
56. hold the proceeds of the insurance on trust for us and not mix them with any other money, nor pay the proceeds into an
overdrawn bank account.
57. You may resell the Goods before ownership has passed to you solely on the following basis:
58. any sale will be effected in the ordinary course of your business at full market value; and
59. any such sale will be a sale of our property on your own behalf and you will deal as principal when making such a sale.
60. Your right to possession of the Goods will terminate immediately if:
61. you (being an individual) have a bankruptcy order made against you or make an arrangement or composition with your
creditors, or otherwise take the benefit of any statutory provision for the time being in force for the relief of insolvent
debtors, or (being a body corporate) convene a meeting of creditors (whether formal or informal), or enter into liquidation
(whether voluntary or compulsory) except a solvent voluntary liquidation for the purpose only of reconstruction or
amalgamation, or have a receiver and/or manager, administrator or administrative receiver appointed of your
undertaking or any part thereof, or a resolution is passed or a petition presented to any court for your winding up or for the
granting of an administration order in respect of you, or any proceedings are commenced relating to your insolvency or
possible insolvency in any jurisdiction; or
62. you suffer or allow any execution, whether legal or equitable, to be levied on your property or obtained against you, or fail
to observe/perform any of your obligations under the Contract or any other contract between us and you, or are unable to
pay your debts within the meaning of section 123 of the Insolvency Act 1986 or you cease to trade; or
63. You encumber or in any way charge any of the Goods; or anything analogous to the foregoing occurs in any other
jurisdiction.
WARRANTY
64. If Goods become faulty during the period of the Warranty for reasons unconnected with your acts, omissions or misuse of
the Goods, you must return such Goods to us. We will repair (or at our option) replace such Goods with the same or
superior Goods, without charge. If Goods become faulty after expiry of the Warranty, and you request that we replace or
repair such Goods, then we shall charge our then standard list price for such repair or replacement.
65. Your sole remedy in respect of a failure of the Goods to comply with the Warranty is as set out in the Warranty Conditions.
66. We will be afforded reasonable opportunity and facilities to investigate any claims made under the Warranty and you will
if so requested in writing by us promptly return any Goods the subject of any claim and any packing materials securely
packed and carriage paid to us for examination.
67. We will have no liability with regard to any claim in respect of which you have not complied with the claims procedures in
the Warranty Conditions.
REFUNDS POLICY
68. When you return Goods to us:
69. because you cancelled the Contract (22) (Consumer Rights), we will process the refund due to you as soon as possible
and, in any case, within 30 days of the day you have given notice of your cancellation. In this case we will refund the price
of the Goods to be returned in full, excluding the cost of sending the Goods to you. However, postage costs are non
refundable, so you will be responsible for the cost of returning the Goods to us;
70. For any other reason, we will examine the returned Goods and will notify you via e-mail within a reasonable time of any
refund to which you are entitled. We will usually process the refund due to you as soon as possible thereafter. Goods
returned to us because they fail to comply with the Warranty will be refunded in accordance with the provisions of the
Warranty Conditions.
71. We will normally refund any money received from you using the same method originally used by you to pay for your
purchase.
LIMITATION OF LIABILITY
72. Subject to the provisions of these terms, the following provisions set out the entire financial liability of us (including any
liability for the acts or omissions of our employees, agents and sub-contractors) to you in respect of:
73. Any breach of these terms; and
74. Any representation, statement or tortious act or omission including negligence arising under or in connection with the
Contract.
75. All warranties, conditions and other terms implied by statute or common law (save for the conditions implied by section 12
of the Sale of Goods Act 1979 (as amended)) are, to the fullest extent permitted by law, excluded from the Contract.
76. Nothing in these terms excludes or limits our liability:
77. For death or personal injury caused by our negligence;
78. For fraud or for fraudulent misrepresentation; or
79. For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
80. We will not be liable to you for:
81. Any indirect or consequential, special or punitive loss, damage, costs or expenses;
82. loss of profit;
83. loss of business;
84. loss of income or revenue;
85. loss or corruption of or damage to data;
86. waste of management or office time; or
87. Depletion of goodwill.
88. our total liability to you under or connected with these terms will not exceed 125% (one hundred and twenty five per cent)
of the price payable for the Goods and/or Services for any one event or series of connected events.
TERMINATION AND SUSPENSION
89. We may at our discretion suspend or terminate the supply of any Goods or Services if you fail to make any payment when
and as due or otherwise defaults in any of your obligations under the Contract or any other agreement with us;
90. On the termination of the Contract for any reason:
91. we will not be obliged to supply any Goods and Services ordered by you unless already paid for; and
92. All payments payable to us under the Contract will become due immediately upon termination of this Contract despite
any other provision.
93. The termination of this Contract will not affect the respective rights and liabilities of each of the parties thereto which
accrued prior to such termination nor any provisions which either expressly or impliedly are to remain in operation after
termination.
94. Orders accepted by us are cancellable only at our discretion and we may charge for all work carried out or expenses
incurred in relation to the order before our acceptance of cancellation.
FORCE MAJEURE
95. We will not be liable for any failure in the performance of any of our obligations under the Contract caused by factors
outside our control.
LAW AND JURISDICTION
96. This Contract will be governed by English law and you consent to the non-exclusive jurisdiction of the English courts in all
matters regarding it.
NOTICES
97. Any notice given under this Contract will be in writing and may be served personally, by registered or recorded delivery
mail, by facsimile transmission (the latter confirmed by post), or by any other means which any party specifies by notice
to the other.
98. Each party's address for the service of notice will be:
99. Us-the address specified or such other address and facsimile number as we specify by notice to you; and
100. You – the address and facsimile number given to us at the time an order is placed with us.
101. Anotice will be deemed to have been served: if it was served in person, at the time of service, if it was served by post, 48
hours after it was posted, and if it was served by facsimile transmission, at the time of transmission.
GENERAL
102. Each of our rights or remedies under the Contract is without prejudice to any other right or remedy that we may have
whether under the Contract or not.
103. If any provision of the Contract is found by any court, tribunal or administrative body of competent jurisdiction to be wholly
or partly illegal, invalid, void, voidable, unenforceable or unreasonable it will to the extent of such illegality, invalidity,
voidness, voidability, unenforceability or unreasonableness be deemed severable and the remaining provisions of the
Contract and the remainder of such provision will continue in full force and effect.
104. Failure or delay by us in enforcing or partially enforcing any provision of the Contract will not be construed as a waiver of
any of our rights under the Contract.
105. Any waiver by us of any breach of, or any default under, any provision of the Contract by you will not be deemed a waiver
of any subsequent breach or default and will in no way affect the other terms of the Contract.
106. Neither of us intends that any term of this Contract will be enforceable by virtue of the Contracts (Rights of Third Parties)
Act 1999 by any person that is not a party to it.
TERMS AND CONDITIONS OF SALE
J & R Trading (UK) Limited
Company number: 05893139
VAT number: 944 818002
Registered office: 14 Elmdon Trading Estate, Bickenhill Lane, Birmingham, West Midlands, B37 7HE, United Kingdom
Last updated: October 2026
These Terms and Conditions apply to purchases of Goods and Services from J & R Trading (UK) Limited ("we", "us", "our" or "J&R").
Please read these Terms and Conditions carefully before placing an order. By placing an order, you agree to these Terms and Conditions.
If you are a Consumer, the sections dealing with Consumer Customers apply to you. If you are purchasing wholly or mainly for business purposes, the Business Customer provisions may apply instead.
Nothing in these Terms and Conditions affects any legal rights that cannot lawfully be excluded or restricted.
1. INFORMATION ABOUT US
1.1 The Goods and Services are supplied by J & R Trading (UK) Limited.
1.2 We are a company registered in England and Wales under company number 05893139.
1.3 Our registered office and trading address is:
J & R Trading (UK) Limited
14 Elmdon Trading Estate
Bickenhill Lane
Birmingham
West Midlands
B37 7HE
United Kingdom
1.4 Our VAT registration number is 944 818002.
2. DEFINITIONS
2.1 In these Terms:
"Consumer" means an individual acting for purposes wholly or mainly outside that individual's trade, business, craft or profession.
"Business Customer" means a customer acting for purposes relating to its trade, business, craft or profession.
"Contract" means the contract between you and us for the supply of Goods and/or Services.
"Goods" means the vehicle parts and other products supplied by us.
"Services" means any services supplied by us.
"Order" means your order for Goods and/or Services.
"Website" means our website and any associated online ordering facility operated by us.
3. YOUR STATUS
3.1 By placing an Order, you confirm that:
a. you are legally capable of entering into a binding contract;
b. where you are a Consumer, you are at least 18 years old;
c. the information you provide to us is accurate, complete and not misleading; and
d. where you are purchasing as a Business Customer, you are authorised to place the Order on behalf of the relevant business.
3.2 We may request additional information where reasonably necessary to verify an Order, payment or delivery.
4. APPLICATION OF THESE TERMS
4.1 These Terms apply to all Orders placed with us unless we expressly agree different written terms.
4.2 If you are a Consumer, nothing in these Terms is intended to remove or restrict your statutory rights.
4.3 If you are a Business Customer, these Terms apply to the exclusion of any other terms or conditions you seek to impose, unless we expressly agree otherwise in writing.
4.4 Where a separate written agreement has been signed by both parties, that agreement will take precedence to the extent of any inconsistency.
5. ORDERS AND CONTRACT FORMATION
5.1 When you place an Order through our Website, you are making an offer to purchase the Goods and/or Services.
5.2 An automated order acknowledgement confirms that we have received your Order. It does not necessarily mean that your Order has been accepted.
5.3 For Website Orders, a Contract will come into existence when we accept your Order by dispatching the Goods, sending you confirmation that the Goods have been dispatched, or beginning to perform the Services, whichever occurs first.
5.4 We may decline an Order before acceptance where, for example:
a. the Goods are unavailable;
b. there is an obvious pricing or description error;
c. we are unable to obtain payment authorisation;
d. we reasonably suspect fraud or misuse; or
e. we cannot supply the Goods to the requested destination.
5.5 If we decline an Order after you have paid, we will refund the amount paid by you using the appropriate payment method.
5.6 Each accepted Order forms a separate Contract.
6. VEHICLE COMPATIBILITY AND PART SELECTION
6.1 Vehicle parts can vary according to model, year, engine, transmission, specification, production date and other vehicle characteristics.
6.2 You are responsible for checking that the part selected is suitable for your vehicle before ordering.
6.3 Our vehicle registration, vehicle lookup, catalogue and application information is provided to assist with part identification. It should not be treated as an absolute guarantee of compatibility.
6.4 Manufacturers may change specifications during a production run, and vehicles may have been modified or may have had replacement components fitted previously.
6.5 Where reasonably necessary, we recommend that you compare the replacement part with the part being removed from the vehicle before installation.
6.6 If you are uncertain whether a part is suitable, please contact us before installation and provide the relevant vehicle and part information.
6.7 Where we provide specific advice based on information supplied by you, you remain responsible for ensuring that the information supplied to us is accurate and complete.
6.8 Nothing in this section removes or restricts any statutory rights that apply where Goods do not conform to the Contract.
7. INSTALLATION AND SAFETY
7.1 Vehicle parts should be fitted by a suitably qualified and competent person.
7.2 You should follow the manufacturer's fitting instructions and any relevant technical guidance.
7.3 Where a part is safety-critical, we strongly recommend professional installation.
7.4 You should not install a part where there is any reasonable doubt about its compatibility or condition. Contact us before installation if you are unsure.
7.5 Unless we have expressly agreed otherwise in writing, we do not provide vehicle fitting or installation services.
7.6 Where a Consumer exercises statutory rights because Goods do not conform to the Contract, nothing in these Terms prevents the Consumer from exercising any remedy available under applicable law, including any right to recover necessary costs where the law requires us to bear them.
8. DESCRIPTION, SPECIFICATION AND IMAGES
8.1 We make reasonable efforts to ensure that descriptions, specifications, images and application information on our Website are accurate.
8.2 Product images may be for illustration purposes and may not show every minor variation in appearance, packaging or labelling.
8.3 Where a specification is expressly stated as forming part of the Contract, the Goods will comply with that specification, subject to applicable law.
8.4 We may make reasonable changes to product design, packaging or specification where those changes do not materially affect the performance, functionality or conformity of the Goods.
8.5 Nothing in this clause permits us to supply Goods that do not comply with applicable statutory requirements or the Contract.
9. PRICES
9.1 Prices displayed on our Website are those applicable at the time of ordering, subject to obvious pricing errors.
9.2 Prices will be displayed inclusive of VAT where applicable to Consumers.
9.3 Where appropriate, VAT may also be shown separately for information.
9.4 Delivery charges and any applicable additional charges will be displayed or communicated before you complete your purchase.
9.5 If there is an obvious pricing error and it would have been reasonably apparent to you that the price was incorrect, we may cancel the affected Order before dispatch and refund any payment made.
9.6 We will not use a pricing error provision to cancel a valid Contract merely because the price later becomes less favourable to us.
10. PAYMENT
10.1 Payment must be made using the payment methods made available by us.
10.2 We may carry out reasonable payment and fraud-prevention checks.
10.3 Where payment is declined or cannot be authorised, we may be unable to accept or fulfil the Order.
10.4 We will not impose a payment surcharge where applicable law prohibits such a charge.
10.5 For Business Customers holding an approved credit account, invoices must be paid in accordance with the agreed credit terms.
10.6 We reserve our rights in respect of overdue Business Customer accounts, including any rights available under applicable late-payment legislation.
10.7 We may suspend further credit orders where a Business Customer has overdue amounts.
11. DELIVERY
11.1 We will deliver Goods to the delivery address specified in your Order.
11.2 Delivery dates or times quoted by us are estimates unless we expressly agree a delivery date as a contractual requirement.
11.3 We will take reasonable steps to meet the estimated delivery date.
11.4 If you are a Consumer, we will deliver the Goods within the period agreed with you or, where no period has been agreed, within the period required by applicable law.
11.5 If we fail to deliver within a legally applicable period, you may have rights to require delivery within an additional period or to terminate the Contract in circumstances provided by law.
11.6 Nothing in these Terms removes any Consumer's statutory rights relating to delivery.
11.7 For Business Customers, unless expressly agreed otherwise, time for delivery is not of the essence.
11.8 If delivery is delayed because of circumstances outside our reasonable control, we will contact you where reasonably practicable and take reasonable steps to minimise the delay.
12. DELIVERY INSPECTION AND DAMAGE
12.1 We recommend that you inspect the packaging and Goods promptly after delivery.
12.2 If Goods appear to have been damaged during transit, please contact us as soon as reasonably practicable and provide photographs and details of the damage where possible.
12.3 For Consumers, any request that damage be reported within a particular period is for administrative purposes only and does not remove or restrict statutory rights.
12.4 For Business Customers, delivery shortages or apparent transit damage should be notified to us promptly and, where possible, within 7 days of delivery so that we can investigate with the carrier.
12.5 A Business Customer's failure to notify us within that period will not affect rights that cannot lawfully be excluded, but may make investigation of a carrier claim more difficult.
13. NON-DELIVERY
13.1 If Goods do not arrive within the expected delivery period, please contact us so that we can investigate.
13.2 We will investigate delivery issues with the relevant carrier where appropriate.
13.3 Nothing in this clause limits a Consumer's statutory rights.
13.4 For Business Customers, our liability for non-delivery will be dealt with in accordance with the applicable provisions of these Terms and any mandatory legal rights.
14. DELIVERY TO A THIRD PARTY
14.1 Where you ask us to deliver Goods to another person or location, you remain responsible for providing accurate delivery information.
14.2 Once Goods have been delivered to the delivery address specified by you, responsibility for the Goods will be determined in accordance with applicable law and the status of the customer.
15. RISK AND TITLE — CONSUMERS
15.1 If you are a Consumer, risk in the Goods will pass to you when you, or a person identified by you to take possession of the Goods, physically receives them, except where applicable law provides otherwise.
15.2 We will not require a Consumer to bear risk of loss or damage to Goods before delivery where applicable law places that risk on us.
16. RISK AND TITLE — BUSINESS CUSTOMERS
16.1 If you are a Business Customer, risk in the Goods passes to you when the Goods are delivered to you or your nominated carrier or collection point, as applicable.
16.2 Title to Goods supplied to a Business Customer will not pass until we have received payment in full for those Goods and any other sums properly due to us under the relevant Contract or account.
16.3 Until title passes, the Business Customer must:
a. keep the Goods identifiable as our property;
b. not remove or obscure identifying marks;
c. keep the Goods in satisfactory condition;
d. maintain appropriate insurance for the Goods; and
e. comply with reasonable requests from us concerning the Goods.
16.4 Nothing in this clause gives us rights against a Consumer that cannot lawfully be exercised against a Consumer.
17. CONSUMER RIGHT TO CANCEL ONLINE PURCHASES
17.1 If you are a Consumer purchasing Goods under a distance contract, you normally have a statutory right to cancel the Contract without giving a reason.
17.2 For most Goods, the cancellation period normally ends 14 days after the day on which you, or a person you nominate other than the carrier, physically receive the Goods.
17.3 Where an Order consists of multiple Goods delivered separately, the cancellation period may run from the date the last Goods are received, in accordance with applicable law.
17.4 You may cancel by communicating a clear statement to us that you wish to cancel.
17.5 You do not have to use a particular form of words to exercise your statutory right to cancel.
17.6 You may contact us by the contact details provided on our Website or use our online returns facility where available.
17.7 Where you use an online cancellation facility, we will acknowledge receipt of your cancellation on a durable medium without undue delay.
18. RETURNING GOODS AFTER CANCELLATION
18.1 If you cancel under your statutory cancellation right, you must send the Goods back to us without undue delay and normally no later than 14 days after the day on which you informed us of your decision to cancel.
18.2 You are normally responsible for the direct cost of returning the Goods when exercising your statutory cancellation right, unless:
a. we have agreed to bear the cost;
b. we have agreed to collect the Goods; or
c. applicable law requires us to bear the cost.
18.3 You must take reasonable care of the Goods while they are in your possession.
18.4 You may handle and inspect the Goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
18.5 If you handle the Goods beyond what is reasonably necessary to establish their nature, characteristics and functioning, and that handling diminishes their value, we may be entitled to make a deduction from the refund where permitted by law.
18.6 Any such deduction will be assessed fairly and in accordance with applicable law.
19. REFUNDS FOLLOWING STATUTORY CANCELLATION
19.1 Where you validly cancel a Contract under your statutory cancellation right, we will reimburse the payments required by law.
19.2 This normally includes the cost of our least expensive standard delivery option.
19.3 If you selected a more expensive delivery service, we are not required to reimburse the additional amount above our least expensive standard delivery option.
19.4 We will reimburse you without undue delay and within the statutory period applicable to the Contract.
19.5 For Goods, where we have not offered to collect the Goods, the statutory reimbursement period normally runs from the earlier of:
a. the day we receive the Goods back; or
b. the day you provide evidence that you have sent the Goods back.
19.6 We may delay reimbursement where permitted by law until we receive the Goods back or you provide evidence of having sent them back.
19.7 Refunds will normally be made using the same payment method that you used for the original transaction unless you expressly agree otherwise.
19.8 We will not charge you a fee for making a statutory refund.
19.9 Nothing in this section affects any other statutory right you may have.
20. EXCEPTIONS TO THE STATUTORY CANCELLATION RIGHT
20.1 Certain Goods or Services may be excluded from the statutory cancellation right by law.
20.2 Where an exception applies to a particular Order, we will provide the information required by law before you are bound by the Contract.
20.3 Examples may include certain Goods made to the Consumer's specifications or clearly personalised Goods, or Goods which by their nature cannot be returned, where the statutory requirements for an exception are satisfied.
20.4 We will not rely on an exception unless the relevant legal requirements have been met.
21. FAULTY, DAMAGED OR NON-CONFORMING GOODS
21.1 If you are a Consumer and Goods are faulty, damaged, not of satisfactory quality, not fit for their intended purpose, not as described, or otherwise fail to conform to the Contract, you may have statutory rights under the Consumer Rights Act 2015.
21.2 These statutory rights are separate from any contractual warranty we may provide.
21.3 Depending on the circumstances and applicable law, your statutory remedies may include:
a. the short-term right to reject;
b. repair;
c. replacement;
d. a price reduction; or
e. a final right to reject.
21.4 If you require a repair or replacement and the relevant statutory conditions apply, we will carry it out within a reasonable time and without significant inconvenience to you.
21.5 Where required by law, we will bear the necessary costs of repair or replacement, including applicable labour, materials and postage costs.
21.6 We may reasonably request information about the problem and, where appropriate, ask you to return the Goods for inspection.
21.7 We will not use an inspection, warranty procedure, return authorisation procedure or other administrative process to remove or restrict your statutory rights.
21.8 If the Goods are found to have been damaged or affected by misuse, accidental damage, incorrect installation or other circumstances for which we are not legally responsible, this may affect the remedy available to you. This does not remove any statutory rights that otherwise apply.
22. FAULTS REPORTED AFTER INSTALLATION
22.1 Because vehicle parts are often safety-critical and installation conditions can vary, we may need reasonable information about the installation, vehicle, mileage, circumstances of the fault and any related work carried out.
22.2 Where reasonably necessary, we may arrange for the Goods to be inspected or tested.
22.3 You should stop using Goods where continued use could reasonably cause further damage or create a safety risk.
22.4 Nothing in this section requires a Consumer to pay costs that we are legally required to bear.
22.5 We do not accept liability for consequential damage caused by continued use of a component after a fault has become apparent where such liability can lawfully be excluded or limited.
23. WARRANTY
23.1 Where Goods are supplied with a contractual warranty, the warranty period and applicable conditions will be those stated on the relevant product information, warranty documentation or other contractual information supplied to you.
23.2 A contractual warranty is additional to, and does not replace, your statutory rights.
23.3 If Goods become faulty during the applicable contractual warranty period and the fault is covered by the warranty, we will deal with the claim in accordance with the warranty terms.
23.4 A warranty may not cover faults caused by circumstances such as misuse, incorrect installation, modification, accidental damage or other causes specifically excluded by the applicable warranty, provided that such exclusions are lawful.
23.5 Where a warranty claim is made, we may reasonably request information about the fault and ask for the Goods to be returned for inspection.
23.6 We may reasonably require an inspection before determining whether a particular fault is covered by the contractual warranty.
23.7 We will not use the warranty conditions to exclude or restrict statutory consumer rights.
23.8 If a fault is not covered by the contractual warranty, this does not automatically mean that the Consumer has no statutory rights.
23.9 Where a Consumer has a statutory remedy, the statutory remedy will apply independently of the contractual warranty.
24. RETURNS PROCEDURE
24.1 We operate an online returns facility where available.
24.2 Customers should provide their order number and the information reasonably necessary for us to identify the Order.
24.3 Customers should select the reason for return accurately, for example:
a. change of mind/statutory cancellation;
b. faulty or defective Goods;
c. damaged Goods;
d. incorrect Goods supplied; or
e. another problem with the Order.
24.4 We may provide different return instructions depending on the reason for return.
24.5 A request to contact us before returning Goods is intended to help us process the return efficiently and does not remove or restrict any statutory cancellation or other legal right.
24.6 Where a statutory right applies, a Consumer does not lose that right merely because they have not used our preferred returns process.
25. REFUNDS FOR OTHER RETURNS
25.1 Where Goods are returned for a reason other than statutory cancellation, we will assess the return in accordance with the applicable Contract, warranty and statutory rights.
25.2 Where Goods are faulty or otherwise fail to conform to the Contract, the applicable statutory remedies will apply where the customer is a Consumer.
25.3 Where a Business Customer returns Goods, the return will be dealt with under the applicable contractual terms.
25.4 We will not describe a Consumer's statutory remedy as being dependent solely on whether a return has been accepted under our voluntary returns policy.
26. REFUND METHOD
26.1 Refunds will normally be made using the same payment method used for the original transaction.
26.2 Where a different payment method is proposed, this will only be used where permitted by law and agreed where necessary.
26.3 We will not charge a Consumer a fee for processing a statutory refund.
27. SERVICES
27.1 Where we supply Services, we will provide those Services with reasonable care and skill as required by applicable law.
27.2 Information about the Services, price and any agreed commencement date will be provided before the Contract is entered into where required.
27.3 If you are a Consumer and a statutory cancellation right applies to the Services, you may cancel in accordance with the applicable cancellation provisions.
27.4 If you ask us to begin providing Services during the cancellation period, we will obtain any acknowledgement or express request required by law.
27.5 Where the law permits the cancellation right to end because Services have been fully performed following the Consumer's express request and acknowledgement, we may rely on that provision.
28. BUSINESS CUSTOMER ORDERS
28.1 This section applies only where you are a Business Customer.
28.2 Business Customers should ensure that Orders and specifications supplied to us are complete and accurate.
28.3 Unless expressly agreed otherwise, Goods ordered by a Business Customer are supplied for the Business Customer's commercial purposes.
28.4 A Business Customer does not have the statutory Consumer cancellation rights described in sections 17–20 merely because an Order was placed online.
28.5 A Business Customer's rights will be governed by the Contract, applicable business-to-business legislation and any mandatory legal requirements.
29. BUSINESS CUSTOMER CANCELLATION
29.1 A Business Customer may not cancel an accepted Order unless we agree to the cancellation or the Business Customer has a contractual or statutory right to cancel.
29.2 Where we agree to a Business Customer's cancellation, we may charge reasonable costs and expenses already incurred in relation to the Order, provided that such charges reflect the applicable Contract and are lawful.
29.3 Bespoke, special-order or non-stock Goods may be subject to specific cancellation terms agreed at the time of Order.
29.4 This section does not apply to Consumers.
30. BUSINESS CUSTOMER PAYMENT AND CREDIT ACCOUNTS
30.1 Business Customers with approved credit accounts must pay invoices in accordance with the agreed credit terms.
30.2 We may suspend further deliveries or Services where a Business Customer fails to pay an overdue amount.
30.3 We reserve the right to charge statutory interest and recover applicable compensation and reasonable recovery costs where permitted under applicable late-payment legislation.
30.4 We may require payment in advance where a Business Customer's credit status changes materially or where amounts remain overdue.
31. BUSINESS CUSTOMER STORAGE
31.1 If a Business Customer fails to accept delivery of Goods when they are ready for delivery, we may arrange reasonable storage.
31.2 The reasonable costs of such storage may be charged to the Business Customer where permitted by the Contract.
31.3 We will take reasonable care of Goods held in our custody.
32. BUSINESS CUSTOMER SPECIFICATIONS
32.1 If Goods are manufactured, modified or supplied in accordance with a specification provided by a Business Customer, that Business Customer is responsible for ensuring that the specification is accurate and lawful.
32.2 The Business Customer will indemnify us against third-party intellectual property claims arising directly from designs or specifications supplied by that Business Customer, except to the extent caused by our own modification or misuse.
33. DOCUMENTATION AND INTELLECTUAL PROPERTY
33.1 We retain intellectual property rights in our catalogues, technical documentation, images, drawings, software and other materials unless expressly stated otherwise.
33.2 You may use documentation supplied with Goods only for purposes connected with the use, installation, maintenance or resale of the Goods where permitted.
33.3 You must not reproduce or commercially exploit our intellectual property without our written permission, except where permitted by law.
34. LIMITATION OF LIABILITY — GENERAL
34.1 Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
34.2 Nothing in these Terms excludes or limits liability for:
a. death or personal injury caused by negligence;
b. fraud or fraudulent misrepresentation; or
c. any other liability which cannot legally be excluded or limited.
34.3 If you are a Consumer, nothing in these Terms excludes or restricts your statutory rights.
35. LIMITATION OF LIABILITY — CONSUMERS
35.1 We will be responsible for losses that are reasonably foreseeable consequences of our breach of the Contract or our negligence, subject to applicable law.
35.2 We are not responsible for losses that are not reasonably foreseeable or that are caused by matters outside our responsibility.
35.3 We do not exclude liability for any loss or damage which cannot lawfully be excluded or limited.
35.4 Nothing in this section affects a Consumer's statutory rights relating to Goods or Services.
36. LIMITATION OF LIABILITY — BUSINESS CUSTOMERS
36.1 This section applies only to Business Customers.
36.2 Subject to clause 34, we will not be liable for:
a. indirect or consequential loss;
b. loss of profit;
c. loss of business;
d. loss of revenue;
e. loss of anticipated savings;
f. loss of goodwill; or
g. loss or corruption of data,
except to the extent that such liability cannot lawfully be excluded.
36.3 Subject to clause 34, our total liability to a Business Customer arising out of or in connection with a particular Contract will not exceed 125% of the total price paid or payable for the relevant Goods and/or Services under that Contract.
36.4 The limitation in clause 36.3 does not apply where the law prohibits such limitation.
37. NO EXCLUSION OF STATUTORY CONSUMER RIGHTS
37.1 Nothing in these Terms is intended to exclude or restrict rights or remedies available to a Consumer under applicable consumer protection legislation.
37.2 Where a provision of these Terms conflicts with a mandatory Consumer protection requirement, the mandatory legal requirement will apply.
37.3 Any provision intended to apply only to Business Customers will be interpreted accordingly and will not be applied to a Consumer.
38. EVENTS OUTSIDE OUR CONTROL
38.1 We will not be responsible for delay or failure caused by circumstances outside our reasonable control.
38.2 Such circumstances may include serious disruption to transport networks, industrial disputes, natural disasters, severe weather, fire, flood, war, terrorism, government action, widespread infrastructure failure, epidemic or pandemic, or major supplier disruption.
38.3 We will take reasonable steps to minimise the effects of such circumstances.
38.4 This clause does not remove any statutory right a Consumer may have to cancel or obtain a refund where applicable.
39. TERMINATION AND SUSPENSION — BUSINESS CUSTOMERS
39.1 This section applies to Business Customers.
39.2 We may suspend further supply where a Business Customer:
a. fails to make a payment when due;
b. materially breaches the Contract;
c. becomes insolvent or appears unable to pay its debts; or
d. enters administration, liquidation or another formal insolvency process.
39.3 Suspension does not affect rights or liabilities accrued before suspension.
39.4 We may terminate a Business Customer Contract where permitted by the Contract or applicable law.
40. CONSEQUENCES OF TERMINATION
40.1 Termination does not affect rights or liabilities that arose before termination.
40.2 Provisions intended by their nature to continue after termination will continue, including provisions concerning intellectual property, payment, liability, confidentiality and applicable law.
41. NOTICES
41.1 If you are a Consumer, you may contact us using the contact details displayed on our Website.
41.2 A Consumer may exercise a statutory cancellation right by making a clear statement of cancellation using any appropriate communication method permitted by law.
41.3 For Business Customers, formal notices should normally be sent to our registered office or another address notified by us.
41.4 Email may be used for routine communications and notices where appropriate.
42. COMPLAINTS
42.1 We want to resolve complaints fairly and promptly.
42.2 If you have a complaint about Goods, Services, delivery, payment or a return, please contact our customer service team with your order number and details of the issue.
42.3 We may request reasonable information or photographs to help us investigate.
42.4 Where a Consumer complaint concerns statutory rights, we will assess the complaint under the applicable statutory provisions as well as our internal complaints process.
42.5 Our complaints procedure does not restrict any legal rights available to you.
43. ONLINE RETURNS AND CUSTOMER COMMUNICATION
43.1 Our online returns system is provided to help customers manage returns efficiently.
43.2 The returns system may request information such as an order number, email address, postcode or billing information to identify the relevant Order.
43.3 Information requested through the returns system will be processed in accordance with our Privacy and Cookie Policy.
43.4 A technical requirement of our returns system will not override a Consumer's statutory rights.
43.5 Where a Consumer makes a clear cancellation request outside the online returns system, we will process that request in accordance with applicable law.
44. BUSINESS CUSTOMER RETURNS
44.1 Business Customer returns require prior agreement unless otherwise agreed in writing.
44.2 We may require Goods to be returned securely packaged and with sufficient information to identify the Order.
44.3 Where a Business Customer is returning Goods because of an alleged fault, we may reasonably inspect and test the Goods.
44.4 Where Goods are found not to be faulty or not to be our responsibility, the Business Customer may be responsible for reasonable return, testing or handling costs where agreed or legally recoverable.
45. GOODS RETURNED FOR INSPECTION
45.1 Where we reasonably need to inspect Goods, we may request their return.
45.2 Goods should be securely packaged to minimise the risk of damage during return.
45.3 Customers should include sufficient information to identify the Order and reason for return.
45.4 We will not make a Consumer bear costs that applicable law requires us to bear.
46. CONDITION OF RETURNED GOODS
46.1 Goods returned under a statutory cancellation right should be handled only to the extent reasonably necessary to establish their nature, characteristics and functioning.
46.2 Goods returned under a statutory faulty-goods remedy will be assessed in accordance with the Consumer Rights Act 2015 and other applicable law.
46.3 Voluntary returns policies may contain reasonable conditions for returns that are not based on statutory rights.
46.4 Such conditions will not be used to restrict statutory rights.
47. LABOUR AND CONSEQUENTIAL COSTS
47.1 Vehicle parts are commonly installed by independent garages, mechanics or other third parties.
47.2 Unless we have expressly agreed to provide installation services, we are not the installer of the Goods.
47.3 We are not responsible for third-party labour or consequential costs merely because a part is returned, unless we are legally required to bear such costs.
47.4 Where applicable law requires us to bear necessary costs associated with a statutory repair or replacement, we will comply with that requirement.
47.5 Nothing in this clause removes any statutory remedy.
48. MISUSE AND INCORRECT INSTALLATION
48.1 We are not responsible for faults caused by misuse, accidental damage, unauthorised modification or incorrect installation to the extent permitted by law.
48.2 Where a Consumer alleges that Goods are faulty, we will assess the circumstances rather than automatically treating the warranty as invalid.
48.3 Where statutory rights apply, the applicable legal burden and remedies will be observed.
49. PRODUCT SAFETY
49.1 If we become aware of a product safety issue affecting Goods supplied by us, we will take appropriate action in accordance with applicable law.
49.2 If you receive a safety-related communication from us, you should follow the instructions provided.
49.3 Customers should contact us promptly if they believe a product presents a safety risk.
50. CHANGES TO THESE TERMS
50.1 We may update these Terms from time to time.
50.2 The Terms applying to your Order will normally be the version in force when the Contract is formed.
50.3 Changes made after a Contract has been formed will not retrospectively alter your contractual or statutory rights unless permitted by law and agreed where necessary.
51. SEVERABILITY
51.1 If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be modified or removed only to the extent necessary.
51.2 The remaining provisions will continue to apply.
52. NO WAIVER
52.1 If we delay or fail to enforce a provision of these Terms, this does not mean that we have waived our right to enforce it later.
53. THIRD-PARTY RIGHTS
53.1 Unless expressly stated otherwise, no person who is not a party to the Contract has rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any provision of these Terms.
54. GOVERNING LAW AND JURISDICTION
54.1 These Terms and any Contract are governed by the law of England and Wales.
54.2 If you are a Consumer resident in another part of the United Kingdom, you may also have the benefit of mandatory protections applicable in the part of the UK where you live.
54.3 If you are a Consumer, nothing in this clause prevents you from bringing proceedings in a court that has jurisdiction under applicable consumer protection law.
54.4 If you are a Business Customer, the courts of England and Wales will have non-exclusive jurisdiction unless otherwise agreed in writing.
55. ENTIRE AGREEMENT — BUSINESS CUSTOMERS
55.1 This section applies only to Business Customers.
55.2 These Terms, together with the relevant Order and any written terms expressly agreed between us, constitute the agreement between the parties concerning the relevant Goods and/or Services.
55.3 A Business Customer acknowledges that it has not relied on any representation other than those expressly included in the Contract, subject always to liability that cannot lawfully be excluded.
56. CONSUMER STATUTORY RIGHTS
56.1 If you are a Consumer, you have statutory rights relating to the Goods and Services supplied to you.
56.2 These rights include rights relating to satisfactory quality, fitness for purpose, description, conformity with the Contract, delivery and remedies where Goods do not conform.
56.3 These rights are not replaced by any manufacturer's warranty or contractual warranty offered by us.
56.4 Where statutory rights provide a Consumer with a remedy, we will deal with the matter in accordance with the applicable law.
57. CONTACT INFORMATION
For questions about an Order, return, cancellation, warranty or complaint, please contact us using the contact details published on our Website:
J & R Trading (UK) Limited
14 Elmdon Trading Estate
Bickenhill Lane
Birmingham
West Midlands
B37 7HE
United Kingdom
Company number: 05893139
VAT number: 944 818002
58. IMPORTANT NOTICE ABOUT THESE TERMS
58.1 These Terms are intended to explain clearly how we deal with orders, delivery, returns, cancellations, faulty Goods, warranties and Business Customer arrangements.
58.2 Where there is a difference between a voluntary policy offered by us and a mandatory statutory Consumer right, the statutory right will apply.
58.3 Nothing in these Terms requires a Consumer to give up a statutory right in order to purchase Goods from us.
58.4 Nothing in these Terms makes a contractual warranty the Consumer's sole remedy where the Consumer has additional statutory rights.
END OF TERMS AND CONDITIONS