Shipping Information Zone A (Next Working Day) sent same day up to ebay cut off 4:45pm orders after 4.45pm will be sent following day England,Wales & Parts of Scotland(sometimes take 2 days for Scotland highlands & Isles) Please note dispatch days are Monday to Friday excluding Bank Holidays Zone B Rest of World (please email us your delivery address & quantity required we will arrange a quotation) Lost Items Whilst every effort is made to ensure your item(s) arrive in a timely and undamaged manner by using reputable carriers parcels have from time to time got lost in transit or damaged we do have a claims procedure and will fully investigate if a parcel is lost or damaged we will only refund on lost items when all channels have been investigated.